Business Requirement
XO had grown from a start-up local exchange carrier to a sizeable national operator. Selecting a new retail billing system was critical to achieving the company’s overall business objectives of implementing tighter cost controls and driving profitability, while keeping pace with the rapidly evolving telecoms market.
Solution
Intec Convergent Billing offered ease-of-integration with the OSS infrastructure XO was implementing. Its hierarchical billing capabilities and complex discounting structures allowed XO to meet its unique bundling and discounting requirements. The system’s flexibility enables XO to develop and bring innovative services to market very quickly using the XO staff that operate and maintain the system.
Value Creation
Resultant productivity improvements led to significant bottom-line gains:
- Order flow through improved by more than a factor of 10
- Reject rates reduced to less than 10%, a 60% reduction from previous rates
- Data is now entered into one rather than four separate systems, significantly reducing both the work effort and scope for potential errors
More importantly, the system allows XO to innovate, providing competitive advantage.
‘Intec Convergent Billing is a critical component, allowing XO to remain competitive. We are able to move quickly in response to legislation and market issues.’
Rob Geller, CIO for XO Communications.
Related Links
XO Communications Case Study
Convergent Billing
