Business Requirement
SingTel Optus needed to differentiate itself from its competitors and create a valuable service to attract and retain high-value customers. The company wanted to optimise its service to large corporate and government entities, and therefore needed a billing and transaction management system to support that market segment.
Solution
Singl.eView was selected because of its functionality and flexibility, and its ability to offer high-value SingTel Optus customers a key differentiator. They now receive one single bill for all products and services, and also benefit from advanced reporting functionality, so customers can construct the bill so it reflects their business’s financial model.
Value Creation
SingTel Optus has reduced the overall cost of ownership and improved operational efficiencies with lower bill-processing cycle times and seamless internal operations, on top of reduced spend on accessing data and increased time in servicing its corporate and government customers.
Following the success of the Singl.eView solution, SingTel Optus have implemented Intec’s Inter-mediatE and InterconnecT solutions.
‘With Singl.eView customer service need only use one system to cover all queries. It’s far more efficient for both of us and the customer to be able to handle all the queries from one billing system.’
John Bickmore, Director of Billing Services for Optus.
SingTel Optus Case Study
Customer Care, Charging & Billing
