Wireless communications is not just one of the fastest-growing industries in the world, but one of the most exciting - characterised by intense competition, increasingly demanding subscribers and constant technology evolution.
Intensifying Competition
As if competition with other wireless CSPs wasn’t enough, now pressure comes from new sources. Wireline carriers and cable companies are pursuing wholesale relationships to sell integrated mobile and fixed wireless services, or integrating with wireless service providers to offer integrated wireline and wireless services.
In addition, IP-based telephony threatens traditional wireless voice revenues. Next Generation competitors are redefining the telecoms landscape with innovative multi-media services and new commercial models, including combinations of commerce, content, social media, interactive services and advertising-funded service offerings. In such an environment, Intec can help to realise cost-effective and innovative subscriber tariff structures, convergent prepay/postpay propositions, enhanced revenue assurance processes and optimum inter-operator business models.
Demanding Subscribers
Pressure comes not just from competitors, but also from subscribers. Subscribers expect a higher-level of service experience, faster response times, minimal latency and more customisation and self-management. Managing the balance between subscriber requirements and successful service provision remains a difficult balancing act – especially against a backdrop of intense competition.
Intec’s solutions are designed to help manage these expectations, with the flexibility to support the dynamic and innovative propositions that today’s subscribers expect. This is possible through integrated mediation and billing solutions for real-time charging, dynamic account selection options and blended service propositions. This unique combination of products and services provides the opportunity to provide value-based differentiation rather than just price differentiation.
Technology Evolution
Rapid technology development is blurring the boundaries between service, access device and network. Wireless service providers can now offer converged wireless broadband services cost-effectively. Intec’s solutions can help by supporting service combinations involving 2G, 2.5G and 3G services. Our convergent mediation, charging and billing solutions support seamless evolution between different technology generations and platforms, thus creating independence between the network technology layer and the service management environment.
Basic connectivity has become a commodity. Service providers must increasingly manage their role in new, complex value chains involving multiple partnerships (for example: roaming, interconnect, content and commerce partners) in order to create integrated communication services that meet the needs of their targeted customer segments.
Intec’s comprehensive interconnect billing, roaming and content partner management solutions provide revenue-enhancing control of inter-carrier traffic, and they also provide the opportunity to manage third-party content providers in an efficient way, ultimately helping clients ensure profitable revenue share and settlement.
Achieving High Performance
Sustaining core revenues and maintaining profit margins requires service providers to transform their business models. The fundamentals remain - to increase subscriber numbers, create new revenue streams, manage the lifetime value of subscribers and achieve operational efficiencies. The challenge now is to try and achieve this through a transformation of out-dated back-office systems, originally designed for simple voice services, into a highly flexible and scalable architecture that can deliver measurable strategic advantage.
This means removing the complexities associated with revenue generation, improved financial transparency, efficient business process management and consistent service delivery.
Intec offers a broad suite of BSS products and productised solutions, addressing these challenges. Intec’s solutions begin at the network edge, with comprehensive convergent mediation, service activation and real-time charging and run through to critical subscriber-level business support systems, including customer care, charging and billing. Intec’s comprehensive wholesale and settlement products encompass interconnect billing, Content Partner Management, Trading & Routing, Contract Management and Roaming.
Intec products are uniquely positioned to help service providers create, sell, deliver, bill, charge and support any service over any network and on any device. Our solutions are proven, and already help hundreds of service providers to automate processes, converge multiple systems, enhance revenue and realise operational efficiency.
Intec’s product portfolio includes:
Singl.eView Customer Care, Charging and Billing
Total Service Mediation
Wholesale Business Management
