Singl.eView Customer Management is tightly integrated with Singl.eView Convergent Billing, and offers fully-featured customer management, with a real-time 360 degree view of your customer and service information.
It is designed for busy call centres, providing direct access to your customer’s entire service profile, billing and contact history as well as other vital customer care-related data. This in turn improves your customer service, reduces churn and increases sales.
Singl.eView Customer Management offers rich, ‘out-of-the-box’ customer management functionality and business processes, designed specifically to meet your needs, as a Communications Service Provider (CSP). Singl.eView Customer Management can cut your call centre handling times, increase your customer satisfaction and improve your workflow efficiency. Credit management and dunning capabilities can be mobilised to reduce your debt and accelerate your revenue collection process.
Singl.eView Customer Management provides a low-risk, integral customer care solution with single installation, single database and common operating environment shared with Singl.eView Convergent Billing. It also offers single-point access to customer data, giving you greater insight into customer behaviour and flexibility to increase loyalty.
While common business processes are provided out-of-the-box, we recognise that all organisations differ in their approach to customer management. Singl.eView Customer Management allows you to configure your own business rules, workflows and screen layouts.
To help you make the most of what Singl.eView offers, our experienced professional services staff are available for everything from implementation to optimisation.
