Financial Services

The most innovative banks recognise that the conventional silo-based approach to customer care, product and service delivery is outdated. To compete on price, cost and service levels, banks increasingly need a single, consolidated view of a customer’s services and activity.

The banking environment has changed in numerous ways. There are two primary factors influencing the need for a consolidated customer view:

• Changes in customer behaviour: Customers have many options to use financial services from a range of financial services providers, including traditional banks as well as new providers, such as retailers and telecommunications companies, who now provide banking services as part of a broader service mix.  Customers can bank with ease, and at little to no cost, with multiple providers, and are less concerned about consolidating all their services within a single institution but are more interested to find the best value and the best service for their needs.
  
  
• The drive for profitable service delivery: Understanding and managing a customer's profitability across a full range of services requires a consolidated view of a customer’s products, services and activity. The legacy banking infrastructure is a barrier to establishing a consolidated customer view, but modifying or replacing legacy systems is a costly and risky endeavour.

The combination of customer demands and the bank’s desire to efficiently support and deliver new services profitably requires new capabilities to be layered on top of a bank’s existing core systems. 

This new integrated service layer should be able to connect into multiple legacy systems, collect account information and transactional data from these systems, and merge the resultant information in a consolidated view where bundled pricing and discounting can be applied.

How Intec can help

Intec provides a comprehensive solution for financial services transaction pricing, billing, discounting, and invoice/statement production.

Intec’s Singl.eView platform increases competitive advantage by facilitating the design, delivery, and pricing of new products and services, particularly new offers that bundle existing products and services.

A Powerful Transaction Engine

At its heart, Singl.eView supports a powerful rating and transaction engine, designed to manage end-to-end transactions in real time. Regardless of the type of transaction or its source – a bank account, insurance database, third-party trading input, or other core data stores or processes within the banking system infrastructure – Singl.eView captures and processes transactions according to the required business rules.

Any Type of Transaction

Singl.eView can support any type of rating transaction through its configurable rating framework, because its event-rating engine is agnostic to the type or origin of an event. The basis of Singl.eView’s rating engine is its flexibility and scalability. This allows complex pricing, bundling and discounting schemes to be implemented easily, whether they are based upon individual transaction charges, aggregated charges from a single or multiple sources, monthly fees or one-time charges, individually or in any combination. 

Pricing, Discounting and Bundling

Singl.eView supports complex customer and service hierarchies, surrounding its rating engine pricing and discounting capabilities. Gathering data for multiple customer products and services processed by multiple different systems, Singl.eView presents an aggregate view of activity so that discounting and loyalty schemes can be managed.

Singl.eView can be used to process, aggregate and consolidate:

• Bank account balances (daily, monthly)
• Transaction activity, including:
  • Credit card purchases
  • ATM activity
  • In-branch visits
  • Communication with the call centre
  • Customer’s brokerage/trading activity
• Payment timeliness: 
  • Number of payments received on time, late payments etc

Cumulative activity can be analysed automatically to generate new transactions, for both internal or external use. Internal transactions can be used for reporting or journalisation purposes; external transactions can impact either the customer or a third-party partner’s balances. For example, these transactions can:

• Apply a discount to a fee generated by an upstream core processing system (for example, reduce wire transfer fees to $0)
• Calculate a customer-level discount based upon aggregated activity for a single service or across multiple services
• Generate a third-party transaction (debit or credit), such as settlement fees or commissions for customer trading activity in their brokerage account
• Recommend a price for a new product that you may wish to offer to this customer
• Generate loyalty points, in monetary or non-monetary values, that can be applied to a specific service, to a customer or to another entity within the customer’s hierarchical relationship.

Intec products are uniquely positioned to help create, sell, deliver, charge and support financial services, thus supporting the promise of next-generation banking services.

Intec's Product Portfolio Includes:

Singl.eView Customer Care, Charging and Billing

• Singl.eView Convergent Billing
• Singl.eView Customer Management
• Singl.eView Commerce Engine

Total Service Mediation

• Inter-mediatE Convergent Mediation
• Inter-sessioN Active Mediation
• Inter-activatE Service Activation
• Intec CCF
• Intec Data Retention Solultion 

Wholesale Business Management

• InterconnecT Billing
• InterconnecT CABS: Carrier Access Billing
• InterconnecT OR: Optimised Routing and Trading
• InterconnecT CPM: Content Partner Management
• InterconnecT Roaming