Global Support
Expert, practical support – anytime, anywhere
Our systems are business-critical for most of our customers, and we believe that the long, stable relationships we have with our growing customer base is testament to the performance, stability and usability of our technology
Part of our commitment to our customers is providing the industry’s best support. Our highly-trained and experienced Support team is available worldwide to ensure that wherever you are located, and whatever the issue, large or small, we can respond quickly and accurately with relevant help and information.
We have invested heavily in automated support systems so that all support requests, whether calls or emails, are recorded, tracked, dealt with and closed. We also ‘take our own medicine’ – we use the same support system and procedures for our own staff as for our customers.
Our support process includes:
- Global support capabilities delivered from four regional centres of excellence
- A commitment to best practice defined in our Support Charter
- Support delivered against defined criteria and service levels
- First, second and third level support to match issue criticality
- Automated recording, monitoring and escalation of Support issues
For more information on how our Support Consultants will help you, please contact any of our regional or local offices, or email us here.