Intec announces the availability of the new Intec Centralised Error Management System (Intec CEMS).
- Intec CEMS centralises management of incoming errors, reducing aged error write-offs by up to 90%
- Market-defining product addresses lost and hidden revenue.
Atlanta/London, 03 May 2006: Intec, a leading supplier of BSS/OSS solutions to the global telecom industry, announced today the availability of the new Intec Centralised Error Management System (Intec CEMS). Using Intec CEMS, service providers can cut revenue losses by dramatically reducing error volumes, lowering the costs of managing errors, and recovering revenue from unbilled usage and service order errors. One major carrier using Intec CEMS recorded a 90% reduction in its aged error write-offs and a 60% reduction in its error volumes. The product has already been short listed for an award, in the Best New Product category of the TeleStrategies 2006 Billing & OSS World Excellence Awards for Achievement in Innovation.
Intec CEMS addresses a common but increasingly costly problem for carriers: errors between the services supplied to or ordered by customers, and what customers are actually billed for. Intec CEMS has been proven in Tier 1 carrier production environments where on average 90% of all incoming errors are applied to case logic or corrected automatically within Intec CEMS without user intervention. Correcting errors automatically allows carriers to avoid the revenue loss associated with errors that go undetected, uncorrected, or allowed to age to uncollectable status.
The true value of the lost revenue to the global telecoms industry caused by such errors is unknown, but undoubtedly represents large sums of money and direct, bottom-line impact. And with many new, high-value services, such as music or video downloads, increasingly delivered over communications networks, the impact of the problem is expected to increase substantially. Because the loss of revenue is typically associated with a failure to fully provision or bill for a service, the loss falls directly to the bottom line in most cases.
“We’re very excited to be bringing such a strong new product to the market, particularly one that has a proven track record in major carrier environments,” said Intec CEO, Kevin Adams. “It helps solve a real, profit impacting problem for any carrier, and its centralized approach is particularly relevant as next-generation services become more complex and more valuable.”
While the problem of errors has been known for years, Intec CEMS’s approach to managing and correcting such errors is new. A standardised tool for managing all usage error records and service order errors in an organisation’s revenue stream, Intec CEMS consolidates thousands of error types, from provisioning errors and rating inaccuracies to network failures and service order issues, into a central system. Centralizing error management in a single automated system allows carriers to actively manage the reduction and resolution of error conditions, increase staff productivity, and ultimately recover revenue.
Stephen Rickaby, Intec product management director of revenue assurance solutions, explains, “Intec CEMS is the first commercial product of its kind to address the process of consolidating, managing, reconciling, and automating error correction. Because the sources of errors are many and widespread across a carrier organization, analyzing, quantifying, and resolving these errors has been very difficult to address in a timely, cost-effective, and holistic manner. Intec CEMS allows standardised error management tools and methodologies to be shared across the organization for verifiable results.”
Intec CEMS was recently named a finalist in the Best New Product category of the TeleStrategies 2006 Billing & OSS World Excellence Awards for Achievement in Innovation. Intec solutions and implementations have consistently garnered a number of awards from leading industry watch dogs, including Best Mediation and Best Billing. Intec will showcase Intec CEMS along side its other market-leading solutions at the 2006 Billing & OSS World conference in Miami, 03 and 04 May, 2006.
Andrew Rodaway
Director of Marketing
Intec Telecom Systems PLC
Tel: +44 (0)1483 745800
Mobile: +44 (0)7768 808082
andrew.rodaway@intecbilling.com
Charlotte Villiers
Manager, Corporate Communications
Intec Telecom Systems PLC
Tel: +44 (0)1483 745839 or 745800
Mobile: +44 (0)7917 425667
charlotte.villiers@intecbilling.com
About Intec
Intec Telecom Systems is a leading supplier of business and operations support systems (BSS/OSS) to over 350 customers across the global telecoms industry. Intec is world market leader in both inter-carrier billing and mediation, and one of the largest suppliers of retail billing systems. Intec’s customer base now includes over 60 per cent of the world’s top 100 carriers. Founded in 1997, Intec is listed on the London Stock Exchange (ITL.L) and has over 1,600 staff and 31 offices in 25 countries.
Intec's product and solution portfolio includes:
- Retail billing and customer management
- Multi-service mediation and activation
- Inter-carrier billing settlements including US CABS and ITU-based settlement
- End-to-end content partner management
- Optimised wholesale routing and trading
- Real-time pre/post-paid mediation and charging
- A fully-integrated solution for IPTV charging, billing and user interaction.
